Office Coordinator Float Full time

Cleveland Clinic•Weston, FL

16h•Onsite

About The Position

Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale metro area and Florida. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As an Office Coordinator in the Float Pool, you will support clinic operations by collaborating with physicians, nurses and other caregivers in a variety of units, departments and/or locations. Your primary duties will include but are not limited to answering and triaging phone calls, scheduling appointments, diagnostic testing and surgical procedures, obtaining referrals and authorizations and maintaining physicians’ calendars. A caregiver in this position works Monday through Friday from 8:00am to 5:00pm with flexibility to work rotating weekends and holidays.

Requirements

Minimum two (2) years clerical, customer service or other relevant experience
Knowledge of medical terminology gained through experience or formal course work
Excellent customer service, interpersonal, and oral and written communication skills
Basic arithmetic skills (addition, subtraction, multiplication, division, percentage)
Strong computer skills, working knowledge of (e.g., Microsoft Word, Microsoft Excel, e-mail software).
Typing competency with the ability to format, spell, punctuate, edit, and proofread typed copy

Nice To Haves

Medical office or insurance experience

Responsibilities

Support clinic operations by direct involvement with the physician(s) and nurse(s) of the department.
Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments.
Work through and solve patient issues professionally and in a timely manner.
Produce error-free transcribed correspondence.
Take and relay phone messages for the respective area in a clear and concise manner in accordance to CCF policy.
Assist with calendar, meeting, and travel arrangements as requested and ensures proper forms are completed.
Ensure all patients are rescheduled relating to physician out days in a timely manner.
Order supplies using cost effectively, appropriate cost center numbers and correct processes.
Utilize correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.
Verify and update patient demographics and insurance information.
Identifies whether patient needs referral and/or authorization and obtains referral and/or authorization when necessary.
Ensure appointments are booked on proper case and add any cases or schemes as necessary.
Obtains proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module.
Input reasons for all visits on all appointments.
Ensures same day add-on appointment is communicated to appropriate department personnel.
Ensures authorization is secured for same day add-on appointment and same day inpatient hospital admissions.
Ensure surgery packets are completed correctly and delivered in at timely manner to OPS and Access Plus.
Work in conjunction with nurse to reconcile day sheet with charge tickets.
Assist other departments within the pod as needed.
Maintain complete and up-to-date documentation and files at all times, including product and service quotes.