Office Community Manager
About The Position
The Office Community Manager will be responsible for managing reception during business hours, tracking leads, and fostering a collaborative environment among members through events and initiatives. This role also involves assisting with billing, managing reservations, and ensuring member satisfaction with building operations. The position includes marketing and sales responsibilities such as engaging with the local community, managing leads and tours to meet sales goals, and contributing to social media. Additionally, the Community Manager will oversee building operations, troubleshoot issues, manage inventory, and prepare reports for ownership. With experience, this role offers opportunities for advancement, including the potential to manage a team of Community Coordinators.
Requirements
- Previous experience within customer service
- Exhibits strong customer service, interpersonal, organizational, listening and conflict resolution skills
- Quality conscious, engaging, and customer focused
- Technologically savvy
- Strong verbal and written communication skills with the ability to communicate effectively and tactfully with members and employees as well as individuals external to the organization
- Available to work some evenings and weekends as required for the purposes of networking and/or event functions
Nice To Haves
- Post-secondary education preferred
Responsibilities
- Manage reception during business hours (answer phone calls, greet members and their clients, direct visitors to specific offices)
- Track leads in CRM, schedule tours via email or phone and follow up to existing leads
- Create, promote and support a collaborative environment amongst members through events and community initiatives
- Resolve simple member issues with professionalism and patience, bringing complex issues to the owners’ attention for resolution
- Assist with billing, managing reservations, checking invoices, managing late fees and membership changes
- Assist with member moves, ensuring cleaning of offices where required
- Help members access conference room equipment and provide instruction where needed
- Engage in and network with organizations in the local community
- Assist and manage leads and tours to reach sales goals
- Manage and maintain member occupancy through proactive lead flow and waitlist communications
- Achieve sales target goals and manage member turnover
- Contribute relevant content to social media account
- Manage all building operations to ensure highest level of member satisfaction
- Troubleshoot printing, internet, phone requests and conduct regular building walkthroughs to always ensure cleanliness and safety
- Ensure the building is fully operational and processes are running smoothly
- Manage inventory and ordering consumables, toiletries, coffee and various office supplies
- Maintain company standards and expectations
- Work with ownership to prepare daily, weekly and monthly reports that outline community and sales progress
- Ensure building and member safety
- Oversee and keep the owners up-to-date with process changes
- Train and assist the Community Coordinator(s) in the necessary aspects of business
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
