Office & Communications Manager

Primrose School of Novi•Novi, MI

36d•$18 - $22•Onsite

About The Position

This role serves as the welcoming face and voice of the school, managing front desk operations, communications, and digital platforms. The Office & Communications Manager will also play a key role in event coordination and providing administrative support to leadership, while embodying the school's values and contributing to a positive early childhood environment.

Requirements

Advanced proficiency in modern digital tools—including generative AI, Canva, social media management (Facebook, Instagram, TikTok), and digital/offline documentation management.
Associates or higher education preferred, with proven prior experience in customer service, digital marketing, or administrative roles within an early childcare environment.
Exceptional verbal and written communication skills; naturally warm, approachable, and professional as the front-facing ambassador of the school.
Strong organizational skills with a demonstrated ability to support leadership, coordinate school and community events, and multitask under pressure.
Ability to handle sensitive and confidential information with absolute discretion.

Responsibilities

Serve as the welcoming face and voice of the school, greeting parents, vendors, and visitors with a professional demeanor.
Professionally manage front desk coverage, answer and direct phone calls, field inquiry calls, and enter all prospect information accurately into the Lead Center.
Schedule appointments, coordinate meetings for the director, manage incoming/outgoing mail, and assist with tour scheduling and enrollment paperwork.
Manage and update the school’s digital platforms—including social media channels (FB/IG/TikTok), front desk digital monitors, and the school website.
Utilize Canva and generative AI tools to design professional newsletters, flyers, event reminders, and digital marketing materials efficiently.
Maintain rigorous online and offline document organization, including children's files, folders in OneDrive, and administrative playbooks.
Take a leadership role in planning, organizing, and executing school events, open houses, staff celebrations, and community/giving initiatives.
Assist leadership with staff scheduling updates, time-off records, supply management, and maintaining an efficient front-office experience.
Embrace the Primrose Balanced Learning® values and effectively communicate what makes our school exceptional to families.