OFFICE CLERK - BEHAVIORAL HEALTH SERVICES OUTPATIENT - FULL-TIME DAY SHIFT (24760)

Bergen New Bridge Medical Center • Paramus, NJ

18h • Onsite

About The Position

Join Our Team at Bergen New Bridge Medical Center!

We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, Bergen New Bridge Medical Center is looking for an Office Clerk.

Requirements

• Speaks, reads, and writes English fluently
• Typing 35 wpm (tested)
• Strong communication and writing skills
• Must pass basic word processing skill tests
• Knowledge of medical terminology
• Proficient in MS Excel, MS Word and MS Outlook
• Strong Computer Skills
• Strong customer service skills
• Must be detail oriented
• Ability to work independently and under pressure
• Must be able to multi-task in a fast-paced environment
• 2+ years’ clerical experience in a healthcare facility required.

Responsibilities

• Screens phone calls for staff, as well as daily clinic inquiries from outside families, existing/new patients and agencies.
• Types, copies needed by the patient and/or staff utilizing Microsoft word, excel, Alt looked and other programs. (i.e. no show letters, patient jury duty letters, intake appointment letters)
• Schedules follow up/EKG/lab appointments for all patients seen in the outpatient clinic. Checks in patients (attaching Visit IDs) using the scheduling system.
• Schedules expedited, direct admit and stand by intake appointments
• Using ADS, email, text or any other means approved by the department, employee communicates with clinicians on a daily basis regarding patient concerns and informs clinicians when patients arrive for their appointments
• Verify patient insurance via registration face sheets
• Proficiently navigates and utilizes the EMR, scheduling system and registration system to assist patients, clinicians and to perform multiple job duties.
• Performs general office duties, including but not limited to, photocopying, filing, mail pick-up; distribution to appropriate staff
• Operates and has knowledge of all office equipment.
• Customer service: shows respect, flexibility, knowledge, confidence, Professionalism, pleasant attitude, patience and helpfulness. All responses should be timely, professional, caring and respectful.
• Maintains established departmental policies, procedures, objectives, quality of assurance program , safety, environmental and infection control standards.
• Registers fast tracked patients that are direct admits.
• Other outpatient specific duties: patient labels on all patient documents ; crisis appointment procedures ; patient insurance procedures; compile statistical data for BH OPD and Common Ground. Perform general office duties which include, but are not limited to, all of the above and other related duties that might be assigned.
• Demonstrates competence in all procedures required to perform duties of the position.
• Familiar with the Medical Center=s Mission, Vision, and Values Statements.
• Understands and adheres to the Medical Center=s Code of Conduct.
• Perform other duties as deemed necessary

Benefits

• competitive medical, dental, and vision plans
• generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays
• tuition reimbursement
• continuing education programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED