T Albuquerque

Admiral Beverage Corporation•Albuquerque, NM

1d•$17 - $19•Onsite

About The Position

Admiral Beverage is seeking an Office and Accounts Receivable Clerk to perform general office tasks including answering and directing telephone calls, assisting with customer calls, and general office duties. This position requires excellent customer service skills with both external and internal clients, the ability to resolve conflicts over the phone, and strong attention to detail. The work environment is usually moderately noisy, and the employee must occasionally lift up to 25 pounds. Responsibilities include applying payments, making deposits, handling unauthorized deductions, establishing and updating customer credit activities, reviewing collection reports, auditing delinquent accounts, reporting AR conditions, verifying/entering pricing and discounting, resolving invoice disputes, coordinating EDI customer requests, building rapport with customers, cross-training, processing marketing purchase orders, packing slips, and invoices, collecting and researching data, demonstrating attention to detail, identifying and resolving problems, and performing other duties as assigned. The role also involves operating the telephone console, directing callers, recording call information, making future appointments, answering inquiries, typing memos and reports, preparing various documents, addressing envelopes, stuffing envelopes, stamping, sorting, and distributing mail, proofreading records, counting/weighing/measuring material, sorting and filing records, collecting and distributing mail and messages, managing multiple tasks, retaining/protecting/retrieving/disposing of records, and self-checking work. A professional image is expected.

Requirements

Excellent customer service skills with both external and internal clients
Ability to resolve conflicts over the phone
Strong attention to detail
Must occasionally lift up to 25 pounds
Demonstrates attention to detail
Identifies and resolves problems in a timely manner
Interacts in a courteous and professional manner with employees and representatives of other organizations and entities, both internal and external to the company
Effectively manages multiple tasks simultaneously
Systematically retains, protects, retrieves and disposes of records as directed
Self checks work completed to ensure completeness, accuracy, and timeliness
Presents professional image by wearing appropriate business attire and grooming

Nice To Haves

Cross train (give and receive) to provide effective backup for other office tasks

Responsibilities

Performing general office tasks including answering and directing telephone calls
Assisting with customer calls
Applying payments, making deposits, and handling unauthorized deductions immediately
Establishing and updating customers' credit activities
Reviewing collection reports to ascertain status of collections and balances outstanding
Auditing delinquent accounts considered to be uncollectible
Reporting AR conditions to warehouses, sales staff, and administration staff
Verifying/entering pricing and discounting on products
Resolving all invoice disputes immediately
Coordinating EDI customer requests and related subjects with EDI department
Building rapport with customers by maintaining a one-on-one relationship
Cross-training (giving and receiving) to provide effective backup for other office tasks
Processing marketing purchase orders, packing slips, and invoices
Collecting and researching data
Demonstrating attention to detail
Identifying and resolving problems in a timely manner
Operating telephone console to receive incoming calls and messages
Directing caller to destination and recording name, time of call, nature of business, and person called upon
Obtaining caller's name and arranging for appointment with person called upon
Making future appointments and answering inquiries regarding sales and products
Typing memos, correspondence, reports, and other documents
Writing, typing, or entering information into computer to prepare correspondence, bills, statements, receipts, checks, or other documents
Addressing envelopes or packages
Stuffing envelopes by hand or with envelope stuffing machine
Stamping, sorting, and distributing mail
Stamping or numbering forms by hand or machine
Proofreading records or forms
Counting, weighing, or measuring material
Sorting and filing records
Collecting and distributing mail and messages
Effectively managing multiple tasks simultaneously
Systematically retaining, protecting, retrieving and disposing of records as directed
Self-checking work completed to ensure completeness, accuracy, and timeliness
Presenting professional image by wearing appropriate business attire and grooming