Office Cashier Lead

American Furniture Warehouse • Katy, TX

9h • Onsite

About The Position

The Front Office Lead will assist with coaching the Front Office department to ensure customers are provided fast, friendly and accurate customer service. The Front Office Lead will ensure all AFW policies and procedures are followed to prevent fraud, rent AFW vehicles to our customers, and processing financing applications. The Front Office Lead will also assist with processing customer transactions and assisting the Sales team with completing orders. This individual will perform cash drawer and safe/petty cash audits and report any discrepancies to the AFW Management Team.

Requirements

• Able to adhere to the AFW asset protection policies and identify and prevent fraud.
• Count the safe daily and report any discrepancies.
• Professional Appearance.
• Knowledge of our company values of accountability, honesty and safety for our employees and customers.
• Positive attitude with strong inter-personal skills.
• Ability to apply technology up to and including iPad, Storis, excel and windows.
• Basic reading, arithmetic, writing and oral communication skills.
• A pre-employment drug screen and pre-employment background check must be passed upon job offer.

Nice To Haves

• Commitment to AFW’s safety policies and procedures and ability to promote awareness.
• Takes ownership for enhancing the customer experience.
• Interviews, hires, and assists in the training of new team members.
• Requires recognizing, identifying and using merchandise and necessary reports.

Responsibilities

• Ensure customers are provided fast, friendly and accurate customer service.
• Ensure all AFW policies and procedures are followed to prevent fraud.
• Rent AFW vehicles to customers.
• Process financing applications.
• Process customer transactions.
• Assist the Sales team with completing orders.
• Perform cash drawer and safe/petty cash audits and report any discrepancies to the AFW Management Team.
• Adhere to AFW asset protection policies and identify and prevent fraud.
• Count the safe daily and report any discrepancies.
• Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.
• Appraise employee performance, communicate goals and expectations, provide honest feedback and coach team members.
• Address customer complaints and resolve problems as needed.
• Delegate tasks and responsibilities to appropriate personnel.
• Partner with selling and sales support associates to provide superior customer service (i.e., assist customers, answer phones).
• Leverage technology in order to facilitate the customer experience.
• Complete customer transactions accurately and efficiently at point-of-sale.
• Execute consistent operational and selling processes (i.e., credit application process).
• Educate customers and employees on our Satisfaction Guaranteed return policy.
• Assist in resolving basic customer issues.
• Assist with merchandise support tasks (i.e., maintenance, straightening merchandise).
• Use basic internet navigation to access and print information/reports.
• Respond to public address system announcements.
• Identify and read reports, tickets and UPC labels.
• Recognize, identify and use merchandise and necessary reports.

Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed