Office Cashier Lead

American Furniture Warehouse • Katy, TX

1d • Onsite

About The Position

The Front Office Lead will assist with coaching the Front Office department to ensure customers are provided fast, friendly and accurate customer service. The Front Office Lead will ensure all AFW policies and procedures are followed to prevent fraud, rent AFW vehicles to our customers, and processing financing applications. The Front Office Lead will also assist with processing customer transactions and assisting the Sales team with completing orders. This individual will perform cash drawer and safe/petty cash audits and report any discrepancies to the AFW Management Team.

Requirements

• Able to adhere to the AFW asset protection policies and identify and prevent fraud.
• Count the safe daily and report any discrepancies.
• Professional Appearance.
• Knowledge of our company values of accountability, honesty and safety for our employees and customers.
• Positive attitude with strong inter-personal skills.
• Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.
• Ability to apply technology up to and including iPad, Storis, excel and windows.
• Basic reading, arithmetic, writing and oral communication skills.
• Responding to public address system announcements.
• Identifying and reading reports, tickets and UPC labels.
• Requires recognizing, identifying and using merchandise and necessary reports.

Nice To Haves

• Commitment to AFW’s safety policies and procedures and ability to promote awareness.
• Takes ownership for enhancing the customer experience.
• Interviews, hires, and assists in the training of new team members.

Responsibilities

• Coaching the Front Office department to ensure customers are provided fast, friendly and accurate customer service.
• Ensuring all AFW policies and procedures are followed to prevent fraud, rent AFW vehicles to our customers, and processing financing applications.
• Processing customer transactions and assisting the Sales team with completing orders.
• Performing cash drawer and safe/petty cash audits and reporting any discrepancies to the AFW Management Team.
• Appraising employee performance, communicating goals and expectations, providing honest feedback and coaching team members.
• Addressing customer complaints and resolving problems as needed.
• Delegating tasks and responsibilities to appropriate personnel.
• Partnering with selling and sales support associates to provide superior customer service (i.e., assist customers, answer phones).
• Leveraging technology in order to facilitate the customer experience.
• Completing customer transactions accurately and efficiently at point-of-sale.
• Executing consistent operational and selling processes (i.e., credit application process).
• Educating customers and employees on our Satisfaction Guaranteed return policy.
• Assisting in resolving basic customer issues.
• Assisting with merchandise support tasks (i.e., maintenance, straightening merchandise).

Benefits

• Starting pay of $18/hr.
• Pre-employment drug screen and pre-employment background check must be passed upon job offer.
• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed