Office Associate

John V Schultz Furniture•Erie, PA

23h•Onsite

About The Position

John V. Schultz Furniture is hiring part-time office associates in Erie, PA! We are a family-owned company with a history of caring for our employees, customers, and community! Hiring Immediately! This role involves accurately entering sales and order information, verifying order details, and processing various financial and customer-related documentation. The position also requires providing excellent customer service through phone and in-person interactions, managing inquiries, processing payments, and resolving customer issues. The ideal candidate will consistently meet performance standards for service quality, accuracy, and volume, and will handle credit applications and financing paperwork. Communication with internal and external personnel and maintaining accurate files are also key responsibilities. Clerical support for store staff is also part of the role.

Requirements

Excellent verbal and written communication, and listening skills.
Basic reading and comprehension skills.
Basic numerical reasoning skills.
Ability to complete paperwork in an accurate, neat and efficient manner.
Demonstrated knowledge of software, including Microsoft Office.
Excellent organizational skills.
Outstanding customer service skills.
High school diploma or equivalent combination of education and experience.

Nice To Haves

Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.
Previous clerical experience preferred

Responsibilities

Accurately enters information regarding sales transactions and order information into Storis system.
Verifies all information related to orders is accurate; identifies and corrects discrepancies.
Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales & service orders, account balances in compliance with corporate guidelines.
Provides customer service support by answering a high volume of inbound calls, managing counter inquiries, processing payments, solving customer complaints/questions.
Answers, investigates and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.).
Consistently meets or exceeds performance standards for service quality, accuracy and volume.
Completes and processes credit applications, payments and financing paperwork.
Verifies all paperwork for order processing is accurate.
Communicates with internal and external personnel in a professional and timely manner.
Maintains accurate files and processes in order to maximize productivity.
Performs clerical support for store staff as needed.
Other duties as assigned.