Office Associate

John V Schultz Furniture • Erie, PA

2d • Onsite

About The Position

John V. Schultz Furniture is hiring an Office Associate in Erie, PA. This is a full-time position with a pay rate of $15.25/hr. The company is family-owned and emphasizes caring for employees, customers, and the community. Hiring is immediate.

Requirements

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Outstanding customer service skills.
• High school diploma or equivalent combination of education and experience.

Nice To Haves

• Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.
• Previous clerical experience preferred.

Responsibilities

• Accurately enters information regarding sales transactions and order information into Storis system.
• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales & service orders, account balances in compliance with corporate guidelines.
• Provides customer service support by answering a high volume of inbound calls, managing counter inquiries, processing payments, solving customer complaints/questions.
• Answers, investigates and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.).
• Consistently meets or exceeds performance standards for service quality, accuracy and volume.
• Completes and processes credit applications, payments and financing paperwork.
• Verifies all paperwork for order processing is accurate.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Benefits

• Medical, Dental, Vision, Life & Disability Insurance
• 401K
• PTO
• Generous Employee Discount
• Paid Training
• Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED