OFFICE ASSOCIATE - CHICAGO CLAIMS

State of Illinois•Chicago, IL

2d•$4,144 - $5,429•Onsite

About The Position

The Illinois Lottery is hiring an Office Associate to work in the Chicago Check Writing and Claims Office. The successful candidate will work in a fast-paced environment, pay close attention to detail, and provide excellent customer service to Lottery players. If you want to spend your day making people happy, the Illinois Lottery encourages you to apply for this position.

Requirements

Requires knowledge, skill, and mental development equivalent to completion of high school.
Requires two (2) years of office experience.
Requires the ability to keyboard accurately at 45 WPM.

Nice To Haves

Prefers two years of experience utilizing office practices, procedures, and programs.
Prefers the ability to prepare written communication utilizing proper grammar, spelling, and punctuation.
Prefers the ability to perform basic mathematics
Prefers the ability to learn basic agency programs, rules, and regulations.
Prefers the ability to follow oral and written instructions.
Prefers the ability operation commonly used office equipment and perform routine maintenance.
Prefers the ability to work as a member of a team.
Prefers the ability to communicate with a wide variety of people with different backgrounds and ethnicities.
Prefers basic level proficiency utilizing Microsoft Office software, including Word, Excel, and Outlook.

Responsibilities

Prepares, verifies, enters, and edits instant, online, and eclaims, for payment to Lottery winners.
Explains and interprets rules, regulations, and procedures to winners, non-winners, and the public.
Answers incoming telephone calls from the public, financial institutions, Lottery winners and players, officials, Lottery retailers and others regarding lottery tickets, validations, and check writing activities, or directs them to other professional staff if of a complex nature.
Performs a variety of complex clerical duties.
Maintains logs and records of daily activities, validated winners, check writing reports, etc.
Establishes and securely maintains confidential, general, subject, alphabetical, and follow-up files.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.