DOC Graham CC Visitor Coordinator

State of Illinois•Montgomery, IL

3d•Onsite

About The Position

The Illinois Department of Corrections is seeking a detailed and energetic Visitor Coordinator to support the Clinical Services Unit at Graham Correctional Center. The role coordinates tasks that enable individuals in custody to communicate with civilians, including support for visitation, telephone services, MP3 players and software, and electronic messaging. The position is fully in office and works Monday through Friday, 8:00 a.m. to 4:00 p.m., with Saturdays and Sundays off. It is a full-time salaried union position; the applicable collective bargaining agreement governs its terms. The anticipated starting salary is $4,307 per month, with a full salary range of $4,307 to $5,655 per month. The Visitor Coordinator handles inquiries, questions, and complaints from individuals in custody and civilians; processes potential visitor information forms; and prepares and distributes visitation schedules. The position also provides backup clerical and receptionist support for Clinical Services and performs other reasonably related duties as assigned. Employment is contingent on passing the IDOC/IDJJ background check and drug screen. The employee must use digital technology, tools, platforms, and processes in support of departmental efficiency and digital transformation, and comply with employer vaccine and other medical standards. Applicants must apply electronically through the Illinois jobs website.

Requirements

High school completion or equivalent knowledge, skill, and mental development.
Two years of office experience.
Ability to keyboard 45 words per minute.
Ability to pass the IDOC/IDJJ background check.
Ability to pass a drug screen.
Ability to utilize digital technology, tools, platforms, and processes in managing and supporting departmental digital enhancements.
Ability to abide by employer vaccine and other medical standards.

Responsibilities

Coordinate and complete tasks that enable individuals in custody to communicate with civilians.
Receive inquiries, questions, and complaints from individuals in custody and civilians concerning video visitation, the individuals in custody telephone system, MP3 players and software, and electronic messaging.
Receive and review potential visitor information forms from civilians, communicate with civilians to complete forms, and route forms for approval.
Print daily video and in-person visitation schedules and deliver them to appropriate staff.
Serve as backup to clerical staff in Clinical Services.
Serve as backup receptionist for Clinical Services.
Perform other duties as required or assigned that are reasonably within the scope of the listed duties.