DOC Graham CC Visitor Coordinator

State of Illinois•Hillsboro, IL

8d•$4,307 - $5,655•Onsite

About The Position

The Illinois Department of Corrections is seeking a detailed and energetic Visitor Coordinator to support the Clinical Services Unit at Graham Correctional Center. The role helps individuals in custody communicate with civilians by coordinating visitor processes and addressing questions related to video visitation, the telephone system, MP3 players and software, and electronic messaging. The position is fully in office and works 8:00 a.m. to 4:00 p.m., Monday through Friday, with weekends off. It is a full-time union position.

Requirements

Knowledge, skill, and mental development equivalent to completion of high school.
Two years of office experience.
Ability to keyboard 45 words per minute.
Ability to pass the IDOC/IDJJ background check.
Ability to pass a drug screen; unauthorized drug use by an employee is prohibited.
Ability to use digital technology, tools, platforms, and processes to manage and support digital enhancements and departmental efficiency, productivity, and transformation efforts.
Must abide by employer vaccine and/or other medical standards.

Responsibilities

Coordinate and complete tasks that allow individuals in custody to communicate with civilians.
Receive inquiries, questions, and complaints from individuals in custody and civilians regarding video visitation, the individuals-in-custody telephone system, MP3 players and software, and electronic messaging.
Receive and review potential visitor information forms from civilians, communicate with civilians to complete forms, and route forms for approval.
Print daily video and in-person visitation schedules and deliver them to appropriate staff.
Provide backup support to clerical staff in Clinical Services.
Serve as backup receptionist for Clinical Services.
Perform other duties as required or assigned that are reasonably within the scope of the listed duties.