Office Associate - Licensing

State of Illinois•Springfield, MO

6d•Hybrid

About The Position

This position is responsible for reviewing applications for change-in-ownerships and prospective retailers, processing license renewals, and maintaining physical files of Lottery applications. The role involves significant communication with current and prospective retailers via telephone regarding the status of their licenses and applications, upcoming renewals, and general licensing rules and regulations. The Office Associate will also perform other duties as required or assigned that fall within the general scope of these responsibilities.

Requirements

Requires knowledge, skill, and development equivalent to completion of high school.
Requires two (2) years related office experience.
Requires completion of a background check and self-disclosure of criminal history.
Requires the ability to stand, stoop and lift above shoulder level.

Nice To Haves

Extensive knowledge of office practices, procedures, and programs.
Extensive knowledge of composition, grammar, spelling, and punctuation.
Working knowledge of basic mathematics.
Elementary knowledge of agency programs, rules, and regulations.
Ability to follow oral and/or written instructions.
Ability to operate commonly used manual and automated office equipment and perform routine maintenance.
Ability to use Microsoft Office at a beginner level.

Responsibilities

Reviews applications for change-in-ownerships and prospective retailers for propriety.
Processes applications for license renewal.
Prepares, sorts, and maintains the physical file inventory of Lottery applications.
Initiates and receives telephone calls to/from current and prospective retailers regarding the status of their licenses and applications, licenses pending expiration, license renewals, and general licensing rules and regulations.
Performs other duties as required or assigned.