Receptionist

Department of Health and Human Services • Rockland, MA

30d • Onsite

About The Position

This position will provide supportive services by performing varied clerical and administrative tasks within the DHHS District Office. The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health through the Maine Center for Disease Control and Prevention, operates two state psychiatric hospitals, and provides oversight to health care providers through the licensing division. DHHS is the largest executive branch department in Maine, employing over 3,000 people across the state. District Operations is a statewide unit within the DHHS Division of Facilities Management that coordinates facilities operations, performs diverse administrative functions and provides clerical support services to the Department.

Requirements

• Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
• Skilled in the use of standard workplace equipment and applications (MS Word, EXCEL, Outlook, SharePoint, etc.)
• Prior experience performing a broad range of administrative duties
• Prior experience working with customer service which involves direct face-to-face contact with clients

Responsibilities

• Greeting/screening individuals coming into the office and asking questions to determine needs and referring to appropriate employee, unit or office for services
• Receiving, routing and transferring all incoming calls and documenting all walk in traffic on the electronic walk-in log
• Troubleshooting equipment and advising others requesting technical assistance
• Scheduling conference rooms and interview rooms
• Issuing and tracking visitor access badges
• Processing outgoing and incoming mail
• Inventorying and restocking office supplies and equipment
• Training employees providing coverage for the reception area
• Other tasks, as assigned, which fall within the classification

Benefits

• 13 paid holidays
• 12 days of sick leave
• 3+ weeks of vacation leave annually
• Health Insurance Coverage (State pays 85%-100% of employee-only premiums)
• Health Insurance Premium Credit (decreases employee-only premiums by 5%)
• Dental Insurance (State pays 100% of employee-only dental premiums)
• Retirement Plan (State contributes 14.11% of employee's pay towards MainePERS)
• Six weeks of fully paid parental leave
• Additional, unpaid leave may also be available, under the Family and Medical Leave Act

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed