Office Associate II

State of Maine•Augusta, ME

1d•$19 - $27•Onsite

About The Position

This position is assigned to the Maine Department of Labor’s Reception Desk, Monday through Friday, 8 am to 5 pm. Primary responsibilities are to monitor the lobby and greet walk-in visitors and constituents, answer their questions and/or contact the appropriate DOL resources. As well as, answering the main line, identifying the caller’s issues, and also referring them to the appropriate MDOL Bureaus, or state resources, for resolution to their inquiries. Managing, maintaining, and Entering data information into various tracking spreadsheets. Performing special projects as they are assigned. Providing other administrative duties such as photocopying, preparing mail, receiving mail, and maintaining the Bureau of Labor Standards’ Labor Law poster and Video Libraries.

Requirements

Excellent customer service skills
The ability to multitask
Excellent time management
Ability to understand and communicate complex matters
Ability to use discretion with sensitive matters and material
Knowledge of advanced computer applications, particularly Excel
Competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks
Ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I.

Nice To Haves

A strong Knowledge of advanced computer applications, particularly Excel.
Experience providing information and guidance.
Excellent communication and customer service skills.
Familiarity with workforce development resources.
Lived experience as or serving individuals underrepresented in the workforce

Responsibilities

Monitor the lobby and greet walk-in visitors and constituents.
Answer visitor questions and/or contact appropriate DOL resources.
Answer the main phone line, identify caller issues, and refer them to appropriate MDOL Bureaus or state resources.
Manage, maintain, and enter data into various tracking spreadsheets.
Perform special projects as assigned.
Provide administrative duties such as photocopying, preparing mail, receiving mail, and maintaining the Bureau of Labor Standards’ Labor Law poster and Video Libraries.