Office Assistant, No Holidays/Weekends!

New Vista of the Bluegrass Inc•Cynthiana, KY

5h•Onsite

About The Position

Provide administrative support to the unit and clientele to ensure program goals and objectives are met. Handle day to day operations in office setting and coordinate message distribution to staff and outside organizations. The Office Assistant finds ways to make the clinic a welcoming environment for clients and staff, ensuring a critical “no wrong door” approach - that any program a client enters can provide a universal gateway to enter any New Vista service. The Office Assistant is a positive team player that promotes a culture of inclusion and participation.

Requirements

High School graduate or equivalent
Customer Service experience
Valid driver’s license, reliable operating transportation, and proof of current auto insurance

Responsibilities

Greet clients, interfacing with them in a professional, courteous, and sensitive manner
Answer telephones and respond appropriately to client calls and inquiries
Schedule any New Vista appointments for clientele, providing a centralized experience to whole health services
Provide suggestions and feedback to enhance clinic healthcare experience
Ensure clients accessing services have a welcoming and seamless experience of care
Ensure clients accessing clinic services through telehealth can navigate and connect to the clinic and provide feedback to make the process go more smoothly
Ensure up-to-date client information in computer system and EHR system
Verify client guarantor coverage
Collect payments, post to client accounts, and maintain financial information in the electronic health record
Assist clinical staff in contacting clients, scheduling, and obtaining necessary paperwork
Ensure the clinic is positive, professional and reflects a client-centered, trauma-informed environment that welcomes client, staff and community members into the clinic