Office Assistant

CLS Living•Lubbock, TX

14h•Onsite

About The Position

CLS Living's mission is to provide an unparalleled resident experience and workplace environment. We strive to create value through building a world-class team of passionate individuals, a commitment to a positive company culture, and delivering groundbreaking style and design. Each new day is an opportunity for growth as we invest in our team and our goals to remain a best-in-class organization. The success of the company is dependent upon the satisfaction of our residents. Our devoted staff maintains direct involvement in managing each of our properties and tending to their needs.

Requirements

Excellent verbal and written communication skills.
Strong interpersonal skills and a commitment to providing outstanding service.
Ability to manage multiple tasks and stay organized in a fast-paced environment.
Familiarity with office software (e.g., Microsoft Office Suite) and property management software (e.g., Entrada, Yardi, AppFolio).
High school diploma or equivalent.
Previous administrative or customer service experience is preferred, particularly in property management or real estate.

Nice To Haves

Some college education or relevant certifications are a plus.
You thrive on sharing your knowledge and creating a better future for CLS Living.
You are the number one Ambassador of the CLS Living Culture and Vision within your Community.
Personal drive to be the best you can be and want to grow within the company.

Responsibilities

Answer Phones: Handle incoming phone calls, respond to tenant inquiries, and route calls to appropriate staff members.
Greet Visitors: Welcome tenants, vendors, and prospective tenants; provide information and direct them as needed.
Manage Correspondence: Draft, proofread, and distribute emails, letters, and notices.
Maintain Office Supplies: Order and manage office supplies, ensure inventory is up-to-date and ordering supplies as needed.
Data Entry: Enter and update data in property management software (e.g., tenant information, lease details, maintenance requests).
Handle Inquiries: Address tenant questions and concerns in a professional and timely manner.
Schedule Appointments: Set up meetings, showings, and maintenance appointments for tenants and prospective renters.
Process Requests: Receive and process maintenance requests, ensuring they are logged and forwarded to maintenance personnel.
Maintain Files: Keep organized records of tenant leases, maintenance records, and other important documents.
Update Records: Ensure that tenant information, lease agreements, and payment records are accurate and up to date.
Assist with Reports: Prepare and assist with the creation of reports related to property management, such as occupancy rates and maintenance costs.
Lease Administration: Assist with lease renewals, applications, and move-ins/outs.
Coordinate Maintenance: Schedule and follow up on property maintenance and repair work.
Financial Tasks: Process rent payments, prepare invoices, and assist with billing and financial record-keeping.
Market Properties: Assist with marketing vacant properties, including creating listings and managing online advertisements.
Show Properties: Conduct property tours for prospective tenants and answer questions about the property and lease terms.