Office Assistant - Part time

High Country Behavioral Health•Douglas, WY

2d•Onsite

About The Position

High Country Behavioral Health (HCBH) is seeking a dedicated and highly organized Office Assistant to join our team. This part-time, Monday-Friday, role is vital to ensuring our clients receive timely access to behavioral health treatment. Weekly hours will vary. Reporting to the Administrative Director, the Office Assistant serves as the first point of contact for our clients and plays a critical role in supporting the clinical and billing functions of the clinic. The ideal candidate will excel at public communication, meticulous record-keeping, and process management to ensure coordinated patient care and accurate insurance billing.

Requirements

High School Diploma or Equivalent.
Proven ability to manage and prioritize multiple tasks accurately in a dynamic, fast-paced environment.
Excellent written and verbal communication skills.
Demonstrated ability to maintain the highest level of confidentiality, professionalism, and customer service in all interactions.
Proficiency in Microsoft Office Products and the ability to operate standard office equipment.
Successful completion of HCBH pre-employment screening and background check.

Nice To Haves

Knowledge of state and federal regulations, policies, and procedures governing medical billing and financial recordkeeping (e.g., accounting principles).
Ability to solve practical problems and deal with a variety of variables in a healthcare setting.

Responsibilities

Greet and receive clients and caregivers during intake and throughout their visits.
Manage daily client flow through proactive schedule preparation.
Relay information and updates between patients and clinical staff.
Assist patients during checkout, including collecting co-payments and scheduling follow-up treatment.
Collaborate with external agencies to manage patient referrals.
Assist in the collection of specimens (Urinalysis, cheek swabs, blood draws) and administer pregnancy tests and injections, as needed or assigned.
Maintain strict confidentiality and comply with all HIPAA standards.
Record and verify client insurance information.
Assist in insurance pre-approvals.
Maintain both paper and electronic client records.
Complete and update the daily deposit spreadsheet and prepare final bank deposits.
Maintain the cleanliness and tidiness of the workspace, front office, and patient waiting areas.