Office Assistant

Integrea Community Mental Health Systems•Alexander City, AL

About The Position

At Integrea Community Mental Health System, you’re not just joining a workplace—you’re joining a mission‑driven team that cares deeply about its consumers, its community, and each other. We invest in our employees with comprehensive benefits—including Blue Cross/Blue Shield health and dental, vision and supplemental insurance options, and the security of participating in the Retirement Systems of Alabama (RSA). The Office Assistant provides front-line administrative and clerical support to ensure smooth day-to-day operations within the mental health clinic. This position is responsible for greeting consumers, managing phone calls, scheduling appointments, and maintaining accurate records. A key responsibility is to collect, verify, and update insurance information and demographic data to ensure compliance and proper billing.

Requirements

Front-line administrative and clerical support skills
Ability to greet consumers and visitors professionally
Skill in managing phone calls and responding to inquiries
Proficiency in scheduling appointments
Experience in collecting, verifying, and updating insurance information
Ability to maintain accurate demographic and contact information
Familiarity with electronic health record systems
Experience with processing forms and medical records requests
Ability to prepare and organize documentation
Knowledge of HIPAA and confidentiality regulations
Skills in monitoring waiting areas and assisting consumers
Experience with billing preparation and verifying insurance coverage
Proficiency in general office duties including filing, faxing, scanning, and data entry

Responsibilities

Greet consumers and visitors with professionalism and courtesy, creating a welcoming environment.
Answer and direct phone calls, respond to inquiries, and schedule appointments for providers.
Collect, verify, and update consumer insurance information at intake and during ongoing visits.
Maintain current demographic and contact information for consumers in the electronic health record system.
Assist with processing forms, medical records requests, and other administrative tasks.
Support clinical and administrative staff by preparing and organizing documentation as needed.
Ensure compliance with HIPAA and confidentiality regulations when handling consumer records.
Monitor the waiting area and assist consumers with questions, forms, and general support.
Assist with billing preparation by verifying insurance coverage and eligibility when requested.
Perform general office duties including filing, faxing, scanning, and data entry.
Perform all other duties as assigned.