Office Assistant Staffing Support

Riverside Health System•Gloucester, VA

1d•Onsite

About The Position

This role provides essential staffing support within a medical office setting. Responsibilities include managing patient check-in and check-out, verifying insurance eligibility, and maintaining accurate patient demographic information in the registration software. The position also involves greeting patients, handling multi-line phones, scheduling and rescheduling appointments, creating and scheduling referrals, preparing patient charts, and providing necessary information to patients. The Office Assistant may also be asked to support other practices in the region as needed. The core of the role is to ensure efficient patient flow and accurate administrative processes, contributing to the overall positive patient experience and the Riverside Care Difference.

Requirements

High School Diploma or GED, Minimum

Nice To Haves

1 year Medical Office experience

Responsibilities

Ensures all patients' registration and demographics information is correct and updated as needed.
Completes check-in and check-out in a timely manner.
Collects payments from patients regarding appointments, forms, or past due balances.
Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation.
Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
Promotes the Riverside Care Difference through exceptional customer service.
Greets all participants to the practice with immediate acknowledgment with eye contact and smile.
Manages patient expectations with clear explanations.
Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline.
Practices warm transfer and proper on-hold techniques.
Maintains referrals and insurance information.
Obtains referrals or schedules referrals upon receipt from referring location.
Ensures referrals are attached with an approved insurance authorization.
Obtains insurance authorizations as necessary.
Recommends to practice manager any process improvements needed to improve quality of service.
Maintains appearance and cleanliness of the reception area.
Actively engages in team huddles and staff meetings.