Part-Time Office Assistant, Health Sciences

NWTC•Green Bay, WI

8d•Onsite

About The Position

This position delivers front-line customer service to students, prospective students, faculty, staff, NWTC Dental Assistant and Dental Hygiene Clinics, and community members both in person and by phone. The role also provides comprehensive administrative office support, including maintaining staff databases, generating Workday reports, performing data entry and typing, scanning documents, managing office supplies, processing mailings, coordinating college visits and departmental special events, scheduling department rooms, and supporting the department office staff and leadership as needed. In support of the dental clinics, responsibilities include scheduling dental appointments, checking in patients at the dental reception desk including processing patient payments, maintaining patient records, and providing back-up administrative support to the Administrative Dental Clinic Coordinator.

Requirements

Technical Diploma in Office Professional related field
Two years of administrative assistant experience
Exceptional customer service skills
Proficient knowledge of Microsoft Office Suite, particularly Word and Excel.
Ability to learn basic data management systems and software, such as Workday, IonWave, Dentrix, and Transact functions.
Ability to operate computer, calculator, copier, scanner, multi-line telephone, etc.
An equivalent combination of education and work experience may be considered.

Responsibilities

Deliver exceptional service to all individuals via telephone and in-person interactions
Communicate necessary information regarding team members’ absences and class cancellations
Perform administrative professional duties including MS Office, running reports, and general office assistant duties for the main Health Sciences Office and the Dental Clinics Reception
Maintain and order office supplies, including paper and toners for all department copiers, and program cluster brochures and program sheets
Maintain the department’s bulletin boards and sanitary stations
Process and deliver mail efficiently
Manage inventory of promotional materials, office supplies, and historical records
Assist part-time faculty with various needs, including locking/unlocking rooms, troubleshooting room schedule issues
Submit Facilities requests on behalf of department staff and faculty as needed
Maintain the Department’s Computers on Wheels scheduling
Maintain the department’s general email accounts and communicate effectively with both external customers and internal customers
Maintain scheduling of leadership team’s weekly meetings
Perform Dental Clinics administrative duties, such as answering phone calls/emails, filing patient charts, checking in patients and taking payments information, verifying patients on ForwardHealth Portal for enrollment in Medicaid program, pulling paper charts, and managing patient call lists
Provide back-up support to the Administrative Dental Clinic Coordinator as needed