Office Assistant - Williamsburg Endocrinology Specialists
About The Position
Williamsburg Endocrinology Specialists is seeking an Office Assistant to join their team. This role is responsible for a variety of administrative and patient-facing tasks to ensure smooth operations. Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. The Office Assistant may also be asked to float to other practices within the region providing support as needed. The ideal candidate will promote the Riverside Care Difference through exceptional customer service, maintain appearance and cleanliness of the reception area, and actively engage in team huddles and staff meetings.
Requirements
- High School Diploma or GED, Minimum (Required)
Nice To Haves
- 1 year Medical Office experience (Preferred)
Responsibilities
- Checking in and checking out patients
- Verifying insurance eligibility
- Maintaining patient registration by properly entering and updating patient demographics within the patient registration software
- Greeting patients
- Answering multi-phone lines
- Scheduling/rescheduling appointments
- Creating/scheduling referrals
- Completing chart prep
- Providing information to and for the patients
- Floating to other practices within the region providing support as needed
- Ensuring all patients' registration and demographics information is correct and updated as needed
- Completing check-in and check-out in a timely manner
- Collecting payments from patients regarding appointments, forms, or past due balances
- Monitoring daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation
- Completing clerical chart prep, preparing and printing visit related documents, i.e. consents, receipts, visit summaries, etc.
- Promoting the Riverside Care Difference through exceptional customer service
- Greeting all participants to the practice with immediate acknowledgment with eye contact and smile
- Managing patient expectations with clear explanations
- Using good telephone etiquette including 4-part greeting and 3 rings or less guideline
- Practicing warm transfer and proper on-hold techniques
- Maintaining referrals and insurance information
- Obtaining referrals or scheduling referrals upon receipt from referring location
- Ensuring referrals are attached with an approved insurance authorization
- Obtaining insurance authorizations as necessary
- Recommending to practice manager any process improvements needed to improve quality of service
- Maintaining appearance and cleanliness of the reception area
- Actively engaging in team huddles and staff meetings
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
