Office Assistant - Neurosurgical & Spine Specialists
About The Position
This role is responsible for various administrative and patient-facing tasks within a neurosurgical and spine practice. Key duties include managing patient check-in/check-out, verifying insurance, updating patient demographics, handling phone calls, scheduling appointments, creating referrals, and preparing patient charts. The position may also involve floating to other practices in the region to provide support. The role emphasizes promoting the Riverside Care Difference through excellent customer service, including greeting patients, managing expectations, and using proper phone etiquette. Responsibilities also extend to maintaining referral and insurance information, obtaining authorizations, and ensuring the cleanliness and organization of the reception area. The position involves actively participating in team huddles and staff meetings, and recommending process improvements to the practice manager.
Requirements
- High School Diploma or GED, Minimum (Required)
Nice To Haves
- 1 year Medical Office experience (Preferred)
Responsibilities
- Ensures all patients' registration and demographics information is correct and updated as needed.
- Completes check-in and check-out in a timely manner.
- Collects payments from patients regarding appointments, forms, or past due balances.
- Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation.
- Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
- Promotes the Riverside Care Difference through exceptional customer service.
- Greets all participants to the practice with immediate acknowledgment with eye contact and smile.
- Manages patient expectations with clear explanations.
- Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline.
- Practices warm transfer and proper on-hold techniques.
- Maintains referrals and insurance information.
- Obtains referrals or schedules referrals upon receipt from referring location.
- Ensures referrals are attached with an approved insurance authorization.
- Obtains insurance authorizations as necessary.
- Recommends to practice manager any process improvements needed to improve quality of service.
- Maintains appearance and cleanliness of the reception area.
- Actively engages in team huddles and staff meetings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
