Office Assistant - Pre-Surgical Screening

Nebraska Medicine•Omaha, NE

3d•Onsite

About The Position

Nebraska Medicine is hiring an Office Assistant for its Pre-Surgical Screening department at the main medical campus in Omaha, Nebraska. The role supports patients preparing for surgery through phone communication, patient assistance, and accurate management of medical records and documentation. The Office Assistant partners with a dedicated team of nurses and provides receptionist, clerical, and general office support for departmental operations. Supporting patients and their families is the primary responsibility, with department or office support as a secondary responsibility. Remote scheduling is available after completion of in-office training.

Requirements

High school education or equivalent.
Proficiency with computers, including keyboarding, basic navigation, and use of email applications.
Ability to communicate effectively verbally and in writing.
Ability to multitask.
Ability to handle difficult or challenging customer interactions and escalate to management as appropriate.
Ability to work with a multi-line phone system.
Ability to communicate effectively during escalated situations.

Nice To Haves

Prior experience working with customers or patients.
Experience with telecommunication systems, ComputerLog books, and schedules.
Experience with general office materials and equipment.

Responsibilities

Serve as receptionist for assigned department(s) for internal and external customers.
Provide clerical and general office support for departmental operations.
Support external customers, such as patients and their families, as the primary responsibility.
Support the department or office as a secondary responsibility.
Communicate with and assist patients preparing for surgery.
Manage medical records and documentation accurately.