FT Office Assistant Staffing Support
About The Position
This is a full-time Office Assistant position supporting staffing needs in Newport News, Virginia. The role involves a variety of administrative and patient-facing tasks within a medical office setting. Responsibilities include patient check-in/check-out, insurance verification, demographic updates, appointment scheduling, referral management, and chart preparation. The position also emphasizes providing excellent customer service and maintaining a clean and organized reception area. The role may require floating to other practices within the region to provide support as needed.
Requirements
- High School Diploma or GED, Minimum (Required)
Nice To Haves
- 1 year Medical Office experience (Preferred)
Responsibilities
- Ensures all patients' registration and demographics information is correct and updated as needed.
- Completes check-in and check-out in a timely manner.
- Collects payments from patients regarding appointments, forms, or past due balances.
- Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation.
- Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
- Promotes the Riverside Care Difference through exceptional customer service.
- Greets all participants to the practice with immediate acknowledgment with eye contact and smile.
- Manages patient expectations with clear explanations.
- Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline.
- Practices warm transfer and proper on-hold techniques.
- Maintains referrals and insurance information.
- Obtains referrals or schedules referrals upon receipt from referring location.
- Ensures referrals are attached with an approved insurance authorization.
- Obtains insurance authorizations as necessary.
- Recommends to practice manager any process improvements needed to improve quality of service.
- Maintains appearance and cleanliness of the reception area.
- Actively engages in team huddles and staff meetings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
