Office Assistant - Hayes Medical Center

Riverside Hospital•Hayes, VA

2d•Onsite

About The Position

Hayes Medical Center is seeking an Office Assistant to join their team in Hayes, Virginia. This role involves managing patient check-in and check-out, verifying insurance, updating patient demographics in registration software, answering multi-line phones, scheduling appointments and referrals, and preparing patient charts and documents. The position may also require floating to other practices in the region for support. The Office Assistant is expected to promote the Riverside Care Difference through exceptional customer service, including greeting patients warmly, managing expectations, and using proper phone etiquette. Responsibilities also include maintaining referral and insurance information, obtaining necessary authorizations, recommending process improvements, and ensuring the cleanliness of the reception area. Active participation in team huddles and staff meetings is also expected.

Requirements

High School Diploma or GED, Minimum (Required)

Nice To Haves

1 year Medical Office experience (Preferred)

Responsibilities

Checking in and checking out patients
Verifying insurance eligibility
Maintaining patient registration by properly entering and updating patient demographics within the patient registration software
Greeting patients while answering multi-phone lines
Scheduling/rescheduling appointments
Creating/scheduling referrals
Completing chart prep
Providing information to and for the patients
Ensuring all patients' registration and demographics information is correct and updated as needed
Completing check-in and check-out in a timely manner
Collecting payments from patients regarding appointments, forms, or past due balances
Monitoring daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation
Completing clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
Promoting the Riverside Care Difference through exceptional customer service
Greets all participants to the practice with immediate acknowledgment with eye contact and smile
Manages patient expectations with clear explanations
Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline
Practices warm transfer and proper on-hold techniques
Maintains referrals and insurance information
Obtains referrals or schedules referrals upon receipt from referring location
Ensures referrals are attached with an approved insurance authorization
Obtains insurance authorizations as necessary
Recommends to practice manager any process improvements needed to improve quality of service
Maintains appearance and cleanliness of the reception area
Actively engages in team huddles and staff meetings