Medical Office Assistant

TELUS•Pointe-Claire, QC

11d•Onsite

About The Position

Our team of dynamic professionals is dedicated to providing efficient, confidential, and flawless service delivery. This role requires someone who can successfully navigate a fast-paced environment, is organized, methodical, and has the ability to multitask. You will facilitate appointments between physicians and their patients by supporting all pre and post-visit clinical activities. You will interact with patients and various service providers such as hospitals, clinics, laboratories, pharmacies, insurance companies, etc., in order to finalize files within the prescribed time frame. You will collaborate with all team members to maintain excellent service and will be an expert in the operational processes of the clinicians under your responsibility.

Requirements

High school diploma
1-2 years of experience in a similar position or in office work
Experience in the medical field
Secretarial/Medical secretarial training
Bilingualism (spoken and written)
Good knowledge of Microsoft Office (Outlook, Excel, Word), computer skills
Thorough, methodical, detail-oriented, self-directed and organized
Ability to adapt in a constantly changing environment
Focused on excellence in customer service
Courtesy, empathy and discretion
Demonstrated teamwork
Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope.

Responsibilities

Greet patients and direct them to the appropriate service
Handle incoming calls, voicemails and emails of the physicians in your care
Respond to various client requests with courtesy, confidentiality, and professionalism
Make inquiry calls to hospitals and clinics
Contact patients to obtain or communicate information
Manage physicians' schedules
Perform tasks transmitted via the electronic medical record (EMR)
Prepare and coordinate insurance files
Forward documentation to patients (requests, references, forms, etc.)
Coordinate patient’s appointments; schedule, reschedule, and cancel appointments
Perform billing for non-insured services
Communicate and collaborate with different departments internally to optimize process and service delivery
Provide administrative and clerical support to ensure the efficient operation of the clinic
Respecting and Following the company policies and protocols