Office Assistant

Aston Carter • Uxbridge, MA

12d • Onsite

About The Position

A highly reputable company is looking for an Office Assistant to join their team! This role includes a large range of duties including but not limited to providing outstanding customer service both by phone and in person, while supporting the efforts of the outside sales team, assisting contractors and retail customers with product selection and order processing, ensuring an error rate of less than 1% when entering customer orders into the system, and much more!

Requirements

• Proficiency in Microsoft Navigation.
• Advanced skills in Excel.
• 1+ years of administrative experience

Responsibilities

• Provide outstanding customer service both by phone and in person.
• Assist contractors and retail customers with product selection and order processing.
• Accurately enter customer orders into the system with a target error rate of less than 1%.
• Review orders for accuracy in pricing, quantities, freight terms, and delivery details before finalizing.
• Process payments (cash, check, credit card) and balance daily transactions.
• Confirm and post invoices with strict attention to detail.
• Monitor open orders and proactively communicate updates.
• Load samples or small orders into customer vehicles as needed (up to 30 lbs.).
• Maintain detailed and accurate customer records in CRM.
• Support inventory counts and seasonal sales initiatives.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed