Office Assistant - Cancer Infusion

Riverside Health System•Williamsburg, VA

3d•Onsite

About The Position

This role is responsible for providing administrative support in a cancer infusion setting. Key duties include patient check-in/check-out, insurance verification, demographic updates, appointment scheduling, referral management, and chart preparation. The position also involves direct patient interaction, ensuring a positive experience and providing necessary information. The Office Assistant may also be asked to support other practices within the region as needed, promoting the Riverside Care Difference through exceptional customer service.

Requirements

High School Diploma or GED
1 year Medical Office experience

Responsibilities

Ensures all patients' registration and demographics information is correct and updated as needed.
Completes check-in and check-out in a timely manner.
Collects payments from patients regarding appointments, forms, or past due balances.
Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation.
Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
Promotes the Riverside Care Difference through exceptional customer service.
Greets all participants to the practice with immediate acknowledgment with eye contact and smile.
Manages patient expectations with clear explanations.
Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline.
Practices warm transfer and proper on-hold techniques.
Maintains referrals and insurance information.
Obtains referrals or schedules referrals upon receipt from referring location.
Ensures referrals are attached with an approved insurance authorization.
Obtains insurance authorizations as necessary.
Recommends to practice manager any process improvements needed to improve quality of service.
Maintains appearance and cleanliness of the reception area.
Actively engages in team huddles and staff meetings.