Entry- Level Office Assistant

InvigorateHR • Indianapolis, IN

8d • Onsite

About The Position

The Office Assistant will be the welcoming voice and organizing presence that keeps everything running smoothly for the Sheet Metal Workers Local 20 Benefit Funds. This role is responsible for managing comprehensive health, pension, and annuity programs for active members and retirees. The ideal candidate will have a professional attitude, a warm phone presence, and a genuine desire to be part of a meaningful mission. No office experience or degree is required, but experience in hospitality, food service, retail, or customer service is a plus.

Requirements

• Worked in hospitality, food service, retail, customer service, or any fast-paced, people-facing environment
• Can answer the phone professionally and handle multiple lines or requests without losing your cool
• Organized and detail-oriented—you don’t let things slip
• Can multitask effectively without sacrificing quality or warmth
• Communicate clearly and professionally, both in person and in writing
• Comfortable with basic computer skills (Microsoft Office, email, data entry)
• A reliable, positive attitude and take your commitments seriously
• Want a stable, Monday–Friday role where you can grow and stay long-term

Nice To Haves

• Prior office, administrative, or clerical experience
• Experience with multi-line phone systems
• Familiarity with union or benefit fund environments
• High school diploma or GED preferred

Responsibilities

• Answer incoming calls promptly and professionally; direct calls, take messages, and answer general questions with warmth and accuracy
• Greet and assist walk-in members, retirees, and visitors—often handling multiple requests at the same time
• Manage correspondence, including sorting mail, sending emails, and preparing standard communications
• Perform data entry and maintain accurate records in our benefit management system
• Process and organize incoming documents and forms
• Support the Office Manager and department staff with scheduling, filing, copying, and other administrative tasks
• Assist with preparing mailings and member notices
• Help maintain a clean, organized, and professional office environment
• Step in wherever needed—this is a small team, and flexibility matters

Benefits

• Competitive Salary: $22-23 per hour
• 100% Employer-Paid Health Insurance: Medical, dental, and vision for you and your family
• Defined Benefit Pension Plan: Employer-funded retirement
• 401(k) with 3% Employer Match
• Health Reimbursement Account (HRA)
• Paid Time Off & Paid Holidays
• Monday–Friday schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED