Office Assistant - Public Transportation

Fort Bend County • Rosenberg, TX

9h

About The Position

The Office Assistant supports Fort Bend County Public Transportation through reception, customer service, fare-media sales, lost-and-found coordination, and clerical and accounting tasks. The role answers, screens, and forwards calls; greets and directs visitors; maintains visitor access procedures; and receives and sorts mail and deliveries. It handles ticket book sales and fare media, records payments, supports fare reconciliation, and prepares daily ticket sale reports. The assistant also helps customers recover lost items, maintains records of found property, and arranges its return. Additional duties include assisting with accounts payable receivers or accounts receivable invoices and performing general clerical work. The position may also support activities related to emergency management during a local state of disaster as directed by appropriate County managers.

Requirements

• High school diploma or GED.
• Two years of job-related work experience.
• Proficiency in verbal and written communication.
• Strong computer skills, including Excel and Microsoft Word.
• Organizational skills and the ability to complete multiple tasks.
• Strong interpersonal skills and the ability to deal effectively with the public, other employees, and elected officials.

Nice To Haves

• English/Spanish speaking.

Responsibilities

• Answer, screen, and forward incoming phone calls and provide basic information.
• Greet, welcome, and direct visitors; notify personnel of visitor arrivals and maintain employee and inter-departmental directories.
• Follow security procedures, monitor the visitor logbook, issue visitor badges, and grant access through secured entrances.
• Receive and sort daily mail, deliveries, and courier items.
• Handle in-house and online ticket book sales and/or fare media.
• Verify payments, issue receipts, record receipts on the deposit register, and request change for the change fund as needed.
• Assist with fare reconciliation and prepare and submit daily ticket sale reports.
• Assist customers who have lost items on transit services; accept found items, maintain a log, match items to claims, and arrange return or shipping.
• Assist with entering accounts payable receivers or issuing accounts receivable invoices.
• Perform clerical receptionist duties such as filing, copying, collating, and faxing.
• Communicate with coworkers, other departments, the public, vendors, outside agencies, and organizations to provide service and exchange or explain information.
• Participate in activities and duties related to emergency management during a local state of disaster as directed by appropriate County managers.

Benefits

• All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS).
• Full-time employees receive a wide range of benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED