Office Assistant | Oncology

UPMC•Monroeville, PA

2d•Onsite

About The Position

UPMC Hillman Cancer Center is seeking a full-time Office Assistant to support their medical oncology practice in Monroeville, PA. This role is part of a patient-focused, highly collaborative team that prioritizes compassion, teamwork, and patient care. The Office Assistant will play a vital role in patient check-in, scheduling, and managing appointments, ensuring timely and compassionate care. The position offers a Monday-Friday daylight schedule with no evenings, weekends, or holidays. The ideal candidate will have prior experience in an outpatient medical office, be comfortable with high call volumes, and possess skills in electronic medical records and medical terminology.

Requirements

High school diploma or GED is required.
1 year work experience, preferably in a medical office setting.
Act 34

Nice To Haves

Knowledge of medical terminology preferred.
Word processing and computer experience preferred.
Prior phone experience in a medical office preferred.

Responsibilities

Verify necessary information and records in the medical record and computerized scheduling system.
Schedule, coordinate, and reschedule patient's appointments.
Relay necessary messages to staff and providers.
Greet and register patients in a polite, prompt, helpful manner.
Provide any necessary instructions/directions.
Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
Maintain clean, orderly waiting area including beverage area and reading materials.
Prepare patient charts for upcoming appointments.
Answer telephone, screens calls, takes messages, and provides information.
Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
Complete necessary paperwork such as encounter forms and referrals.
Use computer system to generate information necessary for billing.
Answer questions regarding patient appointments and testing.
Comply with all UPMC Health System policies and procedures.
Maintain strict confidentiality related to medical records and other data.
Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.