PT Student Services Hub Office Assistant

Mt. Hood Community College • Gresham Campus, OR

2d • Onsite

About The Position

Performs a wide variety of duties to support the daily function of the Student Services Hub. Acts as the first point-of-contact, greeting visitors, responding to emails, and assisting with virtual chat to provide a welcoming experience. This is an on-campus position with a schedule of up to 20 hours per week, between 8 am and 5 pm, Monday through Friday.

Requirements

• Associate’s degree or current enrollment in an associate’s degree program.
• One year of experience similar to the essential duties of the position.
• Knowledge of current computer software packages including intermediate-level knowledge of word processing, database, presentation and email applications, and beginning-level knowledge of spreadsheet applications, preferably within the Microsoft Office Suite.
• Equivalent combinations of education and experience may be considered.
• Ability to communicate clearly and effectively, both orally and in writing, including active listening skills.
• Ability to maintain the confidentiality of information.
• Ability to effectively handle multiple tasks, priorities, and changing deadlines.
• Ability to work well with individuals with diverse backgrounds.

Nice To Haves

• Bilingual skills with fluency in English and Spanish, Russian, or other language that meets community needs.
• Experience working in a college setting within Student Development or Student Services.

Responsibilities

• Offers support and teaches students to use technical systems such as College and government websites and applications, including the MHCC student portal, federal and state financial aid websites, the MHCC bookstore website, and MHCC web financial services payment system.
• Explains how to apply for financial aid and provides information regarding financial aid processes and regulations, triaging student questions to Financial Aid Advisors when needed.
• Assists with document intake for financial aid.
• Applies knowledge of College and community support services and facilitates referrals when appropriate.
• Collaborates with other employees and departments to solve difficult or unusual situations and concerns.
• Greets students and visitors and responds to questions about course registration, student records, advising appointments, financial aid, placement testing, and general MHCC website navigation.
• Delivers high-caliber service in-person, on the phone, via email, and via live online chat.
• Accepts and processes cash payments, posts charges, issues change, processes refunds, and reconciles cash drawers as needed.
• Performs general office duties and light cleaning.
• Performs all other duties as assigned.

Benefits

• Initial salary placement will be within the posted range or pay rate of the position, and is based on applicable education and/or years of relevant full-time equivalent experience at the sole discretion of the College and in accordance with all applicable state and federal laws.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree