Office Assistant

1st Choice AC Heating Plumbing & Gas LLC•Charleston, SC

22d•$20 - $22•Onsite

About The Position

We are looking for someone who can easily adapt and able to wear many hats in our growing business. There is room for growth in this entry level position. Being detail oriented and flexible with a great attitude is very important. Please note this position is on Clements Ferry Road therefore please be aware of the I-526 & Clements Ferry Road heavy traffic. Punctuality and dependability are very important. Primary Position is for: Customer Service calls and maintaining customer information in our software Assisting technicians, scheduling and dispatching Manage office supplies inventory and place orders Maintain filing systems (physical and digital) Schedule meetings and manage calendars for owner, company, employees and customers Prepare reports, presentations, and correspondence Handle incoming calls, outbound calls, emails, and mail Liaison between departments, customers and vendors Register new install equipment, new dehumidifier installs and mail a copy of the registration to the customer Apply for and Renew City and County Licenses and Contractor Licenses Apply for Permits when jobs are required to do so Submit warranty claims for technicians online Supply W-9’s and Insurance certificates for all of the customers that request this information Collections calls and maintaining a spreadsheet Assist Accounting Department as needed Help manage company phone system, setting up cell phones, iPads & apps Make sure each company vehicle has up to date insurance, manage vehicle maintenance and recalls and update each vehicle’s information booklet for technicians Assist in office cleanliness and organization

Requirements

Punctual
Flexible
Dependable
Great Attitude
Microsoft Fluent
Scheduling & Dispatching
Inbound and Outbound Calls

Responsibilities

Customer Service calls and maintaining customer information in our software
Assisting technicians, scheduling and dispatching
Manage office supplies inventory and place orders
Maintain filing systems (physical and digital)
Schedule meetings and manage calendars for owner, company, employees and customers
Prepare reports, presentations, and correspondence
Handle incoming calls, outbound calls, emails, and mail
Liaison between departments, customers and vendors
Register new install equipment, new dehumidifier installs and mail a copy of the registration to the customer
Apply for and Renew City and County Licenses and Contractor Licenses
Apply for Permits when jobs are required to do so
Submit warranty claims for technicians online
Supply W-9’s and Insurance certificates for all of the customers that request this information
Collections calls and maintaining a spreadsheet
Assist Accounting Department as needed
Help manage company phone system, setting up cell phones, iPads & apps
Make sure each company vehicle has up to date insurance, manage vehicle maintenance and recalls and update each vehicle’s information booklet for technicians
Assist in office cleanliness and organization