Office Assistant - Rheumatology Specialists

Riverside Hospital•Hampton, VA

1d•Onsite

About The Position

This role is responsible for various administrative and patient-facing tasks within a rheumatology practice. Responsibilities include patient check-in and check-out, insurance verification, maintaining patient demographics, answering phone lines, scheduling appointments, creating referrals, and preparing patient charts. The position may also involve floating to other practices in the region for support. The goal is to ensure accurate patient information, efficient operations, and excellent customer service, promoting the Riverside Care Difference.

Requirements

High School Diploma or GED
1 year Medical Office experience

Responsibilities

Ensures all patients' registration and demographics information is correct and updated as needed.
Completes check-in and check-out in a timely manner.
Collects payments from patients regarding appointments, forms, or past due balances.
Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation.
Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
Promotes the Riverside Care Difference through exceptional customer service.
Greets all participants to the practice with immediate acknowledgment with eye contact and smile.
Manages patient expectations with clear explanations.
Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline.
Practices warm transfer and proper on-hold techniques.
Maintains referrals and insurance information.
Obtains referrals or schedules referrals upon receipt from referring location.
Ensures referrals are attached with an approved insurance authorization.
Obtains insurance authorizations as necessary.
Recommends to practice manager any process improvements needed to improve quality of service.
Maintains appearance and cleanliness of the reception area.
Actively engages in team huddles and staff meetings.