Office Assistant - Cardiology Specialists
About The Position
This position is responsible for a variety of administrative and patient-facing tasks within a medical office setting. Responsibilities include checking patients in and out, verifying insurance eligibility, maintaining patient registration data, answering phone lines, scheduling appointments, creating and scheduling referrals, and preparing patient charts and documents. The role may also involve floating to other practices in the region to provide support. The position emphasizes promoting the Riverside Care Difference through exceptional customer service, including greeting patients, managing expectations, and using proper telephone etiquette. Maintaining referrals, insurance information, and the cleanliness of the reception area are also key duties. The role encourages active participation in team huddles and staff meetings, and suggests process improvements to enhance service quality.
Requirements
- High School Diploma or GED, Minimum (Required)
Nice To Haves
- 1 year Medical Office experience (Preferred)
Responsibilities
- Checking in and checking out patients
- Verifying insurance eligibility
- Maintaining patient registration by properly entering and updating patient demographics within the patient registration software
- Greeting patients while answering multi-phone lines
- Scheduling/rescheduling appointments
- Creating/scheduling referrals
- Completing chart prep
- Providing information to and for the patients
- Ensuring all patients' registration and demographics information is correct and updated as needed
- Completes check-in and check-out in a timely manner
- Collects payments from patients regarding appointments, forms, or past due balances
- Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation
- Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
- Promotes the Riverside Care Difference through exceptional customer service
- Greets all participants to the practice with immediate acknowledgment with eye contact and smile
- Manages patient expectations with clear explanations
- Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline
- Practices warm transfer and proper on-hold techniques
- Maintains referrals and insurance information
- Obtains referrals or schedules referrals upon receipt from referring location
- Ensures referrals are attached with an approved insurance authorization
- Obtains insurance authorizations as necessary
- Recommends to practice manager any process improvements needed to improve quality of service
- Maintains appearance and cleanliness of the reception area
- Actively engages in team huddles and staff meetings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
