Office Assistant - Hayes Medical Center

Riverside Health System•Gloucester Point, VA

2d•Onsite

About The Position

This position is located at Hayes Medical Center in Hayes, Virginia. The Office Assistant is responsible for a variety of tasks related to patient check-in/out, insurance verification, patient registration, appointment scheduling, referral management, and chart preparation. The role also involves providing excellent customer service to patients and maintaining the cleanliness of the reception area. The position may require floating to other practices within the region to provide support as needed. The overarching goal is to promote the Riverside Care Difference through exceptional service and to care for others as we would care for those we love.

Requirements

High School Diploma or GED, Minimum (Required)

Nice To Haves

1 year Medical Office experience (Preferred)

Responsibilities

Ensures all patients' registration and demographics information is correct and updated as needed.
Completes check-in and check-out in a timely manner.
Collects payments from patients regarding appointments, forms, or past due balances.
Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation.
Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
Promotes the Riverside Care Difference through exceptional customer service.
Greets all participants to the practice with immediate acknowledgment with eye contact and smile.
Manages patient expectations with clear explanations.
Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline.
Practices warm transfer and proper on-hold techniques.
Maintains referrals and insurance information.
Obtains referrals or schedules referrals upon receipt from referring location.
Ensures referrals are attached with an approved insurance authorization.
Obtains insurance authorizations as necessary.
Recommends to practice manager any process improvements needed to improve quality of service.
Maintains appearance and cleanliness of the reception area.
Actively engages in team huddles and staff meetings.