Office Assistant Ice Arena

Suburban Sports GroupRochester, MI
Onsite

About The Position

We are looking for friendly, dependable Office Assistants to help keep our facility running smoothly and make every guest feel welcome from the moment they walk through the doors. Shifts Available Early Birds: Weekday shifts starting at 5:30 AM Weekend Crew: Weekend shifts available If you are an early riser looking to get your workday started before most people have had their first cup of coffee or you are looking for a great weekend job, this could be the perfect fit! As an Office Assistant, you will be at the center of the action. You will help skaters, hockey players, families, coaches, and guests while supporting the day-to-day operations of the arena.

Requirements

  • Are friendly, outgoing, dependable, and ready to help
  • Enjoy working with people of all ages
  • Can multitask and stay cool when things get busy
  • Are comfortable using computers, phones, and basic office equipment
  • Have strong communication and customer service skills
  • Can reliably work weekday early-morning shifts beginning at 5:30 AM and/or weekends

Nice To Haves

  • Have previous customer service or cash handling experience
  • Have an interest in hockey, figure skating, or ice sports

Responsibilities

  • Greeting guests and creating a friendly, welcoming experience
  • Checking in participants for public skating, figure skating, hockey programs, events, and more
  • Using our point-of-sale system for admissions, skate rentals, registrations, and other transactions
  • Answering phones and helping customers with questions about schedules, programs, pricing, and events
  • Helping guests with skate rentals, including proper sizing, distribution, and returns
  • Keeping the lobby and front desk area clean, organized, and ready for guests
  • Communicating with arena staff and coaches to help programs run smoothly
  • Completing basic administrative tasks, including attendance logs, waivers, and incident reports
  • Helping enforce facility policies in a friendly and professional way
  • Pitching in during tournaments, special events, and seasonal programs

Benefits

  • Great People: Join a collaborative, supportive team where everyone pitches in.
  • Learn & Grow: Build your skills, learn new equipment and systems, and take on new responsibilities.
  • Be Part of the Action: Hockey games, figure skating, tournaments, public skating, special events, you’ll be right in the middle of it all.
  • Be a Key Player: As a full-time team member, you’ll play an important role in the day-to-day success of our facility.
  • Work-Life Balance: We value flexibility and work to create schedules that support both our operation and our team.
  • And Most Importantly… We’re FUN!
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