Office Assistant

MP Systems • Enfield, CT

3d • Onsite

About The Position

MP Systems is an OEM manufacturer of accessories for the CNC industry, designing rugged and dependable high pressure coolant systems, chillers, coolant filtration, mist collection and other accessories for machine tools. All of our products are developed to meet specific customer requirements as we work directly with them to fully understand their challenges and develop the most efficient, long-term solutions. MP Systems has been a rapidly growing division of the Morris Group, a USA TODAY top workplace and one of the largest machine tool distribution networks in America. We offer career growth opportunities as a fast growing company in a high demand industry.

Reporting to the Operations Manager, the Office Administrator will work closely with various team members to help provide the best customer service to our customers. The Office Admin works collaboratively with all departments to ensure every customer receives professional, responsive and personalized attention. This position provides an opportunity in a high growth business in manufacturing with potential for advancement. We are looking for a motivated individual with the ability to successfully operate in a team setting.

Requirements

• High school diploma or GED required
• Understanding of Microsoft Office
• Ability to multitask
• Customer service experience
• Problem solving skills
• Demonstrates attention to detail
• Strong organization skills
• Collaborative communicator, building strong relationships and fostering teamwork
• Understanding and capable of following company standard operating procedures
• Basic math skills

Responsibilities

• Responding to customer queries in a timely and accurate manner via phone and email and ensuring appropriate actions are taken to resolve any problems or concerns.
• Ability to troubleshoot customer inquiries
• Work with engineering team to track technical inquiries/issues in our service database.
• Process orders using our ERP systems
• Provide customers with documentation pertaining to their order including sending an order acknowledgement with ship date, shipment tracking, and an invoice.
• Work with our shipping department to track, expedite or delay shipments.
• Perform miscellaneous organizational and administrative tasks as required
• Adherence to all company policies, procedures, and business ethics codes
• Perform related duties as required

Benefits

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• Paid Time Off, starting with 23 paid days off in your first year.
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED