Office Assistant, Refugee Services

Samaritas•Detroit, MI

7d•Onsite

About The Position

Join our Refugee Services team and play a vital role in creating a welcoming, safe, and efficient environment for individuals and families building new lives. As an Office Assistant, you’ll be the heartbeat of daily operations—supporting staff, clients, and community partners through exceptional organization and service.

Requirements

High school diploma or equivalent.
One year office administration experience
Ability to read, speak and write fluently.
Strong oral and written communication skills.
Excellent customer service skills; ability to respond to and appropriately handle telephone calls, inquiries and implement follow-up with the goal to be best in class with excellent customer service, externally and internally.
Ability to effectively utilize various Microsoft computer software applications, i.e. Word, Excel (basic knowledge), Outlook, OneDrive, and other software programs.
Ability to prioritize, organize and implement tasks and projects with minimal assistance.
Ability to display compassion and sensitivity in all situations, being mindful of the Samaritas mission of serving people as an expression of the love of Christ.
Ability to adhere to agency confidentiality policy.

Nice To Haves

Associate’s degree desired.

Responsibilities

Provides general office, receptionist and clerical assistance provides front desk oversight, office operations coordination, facilities and IT issue management, inventory control, donation oversight, and staff engagement support to ensure a safe, organized, and efficient office environment.
Maintain current knowledge of Samaritas’ programs, services and key employees in order to accurately inform and refer persons requesting service and information.
Perform receptionist duties including answering telephone, routing calls and taking messages, greeting and assisting visitors as required.
Perform clerical functions such as email correspondence, word processing/typing, assisting with collating packets and mailings, mail sorting and distribution, copying, faxing, ordering supplies, and other general office duties, as required.
Coordinating client reception with front Office Assistant.
Coordinating conference room schedules and conducting facility walkthroughs for cleanliness and functionality.
Create and maintain filing systems relevant to office functions.
Vouchering invoices, as requested, on a daily/regular basis.
Submitting service tickets for issues or equipment needs.
Provide back up for support staff.
Serves as a gatekeeper for donations.
Coordinate or assist with scheduling meetings and general office events, arrange for refreshments/lunches, as requested.
Self-motivated with ability to work independently.
Coordinates staff activities and connections.
Assist with special projects and requests, as needed.