Office Assistant

Independent Management Services • Cleveland, OH

9d • Onsite

About The Position

The Office Assistant will provide administrative support and manage various office operations to ensure the smooth functioning of the community. This role involves frequent interaction with residents, processing applications, maintaining records, and handling financial tasks. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a professional demeanor.

Requirements

• Basic office skills including typing, filing, and telephone etiquette.
• Excellent follow-up skills via telephone and email correspondence.
• Demonstrated track record regarding work attendance and reporting for work timely.
• Must adhere to Federal Fair Housing Laws.

Nice To Haves

• Proficiency with Paycom software and Microsoft Office suite preferred.

Responsibilities

• Frequent telephone and personal contact with perspective/current residents.
• Initial processing of rental applications and credit reports with recommendations to Site Manager.
• Maintain the rental waitlist and prepare approval/denial letters to perspective residents.
• Complete move-in orientation with residents including reviewing rental lease, House Rules, etc.
• Schedule move ins/outs, rental applicant interviews, and other dates critical to the leasing process.
• Administrative support tasks such as filing, typing, answering telephones, processing mail, and data entry.
• Generate reports to assist in management of community assets, expenses, and financial objectives.
• Process all payables and complete payment of community expenses/bills.
• Purchase, inventory, and maintain all office supplies.
• Process delinquent accounts and report activity to Site Manager.
• Receive and resolve resident requests and concerns.
• Foster positive working relationships with residents while always maintaining a professional demeanor.

Benefits

• Employer paid health and dental insurance (100% employee only) with affordable dependent and family coverage.
• Voluntary insurance options: Vision, Life, Accident Injury, Long-Term Disability, and Identity Theft.
• 401(k) with above-average employer matching contribution.
• Generous paid time off package.
• Training and employee development program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed