Office Assistant Surgical
About The Position
AdventHealth is seeking an Office Assistant Surgical to join their team. This role is responsible for facilitating medical record requests, assisting with daily closing procedures, greeting and directing patients, and handling patient inquiries. The ideal candidate will demonstrate knowledge of department policies and procedures, answer telephones promptly, and respond to patient requests professionally. Responsibilities include collecting necessary documents, scheduling and confirming appointments, obtaining medical records, verifying insurance authorizations, collecting payments, establishing payment plans, and processing patient referrals.
Requirements
- High School Grad or Equiv [Required]
Nice To Haves
- 1+ years related experience [Preferred]
Responsibilities
- Facilitates medical record requests accurately and timely.
- Assists with daily closing procedures.
- Greets and directs patients in a friendly, welcoming, and timely manner.
- Demonstrates knowledge of department policies and procedures to assist patients appropriately.
- Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
- Consistently responds to patient requests in a timely and professional manner.
- Collects required documents such as insurance cards and photo IDs for encounters.
- Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
- Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
- Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
- Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
- Establishes patient payment plans as required by department policy.
- Processes patient referrals accurately and timely.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
