Office Assistant RMG - Ortho & Sports Med
About The Position
This position is responsible for various administrative and patient-facing tasks within an orthopedic and sports medicine office. Key duties include managing patient check-in and check-out, verifying insurance, updating patient demographics, answering phones, scheduling appointments and referrals, and preparing patient charts. The role also involves providing excellent customer service, maintaining the reception area, and potentially assisting other practices in the region. The goal is to ensure efficient office operations and promote the Riverside Care Difference through exceptional patient interactions.
Requirements
- High School Diploma or GED, Minimum (Required)
Nice To Haves
- 1 year Medical Office experience (Preferred)
Responsibilities
- Checking in and checking out patients
- Verifying insurance eligibility
- Maintaining patient registration by properly entering and updating patient demographics within the patient registration software
- Greeting patients while answering multi-phone lines
- Scheduling/rescheduling appointments
- Creating/scheduling referrals
- Completing chart prep
- Providing information to and for the patients
- Ensuring all patients' registration and demographics information is correct and updated as needed
- Completes check-in and check-out in a timely manner
- Collects payments from patients regarding appointments, forms, or past due balances
- Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation
- Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc
- Promotes the Riverside Care Difference through exceptional customer service
- Greets all participants to the practice with immediate acknowledgment with eye contact and smile
- Manages patient expectations with clear explanations
- Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline
- Practices warm transfer and proper on-hold techniques
- Maintains referrals and insurance information
- Obtains referrals or schedules referrals upon receipt from referring location
- Ensures referrals are attached with an approved insurance authorization
- Obtains insurance authorizations as necessary
- Recommends to practice manager any process improvements needed to improve quality of service
- Maintains appearance and cleanliness of the reception area
- Actively engages in team huddles and staff meetings
- May be asked to float to other practices within the region providing support as needed
Benefits
- great benefits and perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
