Office Assistant III - Customer Accounting

The City of Saginaw•City Hall, MI

8d•Onsite

About The Position

Performs skilled administrative support ensuring accurate and timely water and sewer billings and related service account maintenance while offering assistance to customers. Applications will be screened. Those qualified will be invited to participate in performance testing and an oral interview. Applicants must successfully pass each of the selection processes by a score of 70% or better to proceed in the process. This posting is subject to close after 14 days.

Requirements

High school diploma or GED equivalent.
Two (2) years of progressively responsible office experience performing a variety of clerical functions.
Previous work experience in a customer service field.
Possess and maintain a State of Michigan driver’s license.
Ability to handle sensitive and confidential information.
Ability to handle irate citizens with tack and diplomacy.
Ability to effectively and professionally communicate both verbally and in written format with a variety of internal and external contacts.
Knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.) as well as the ability to become proficient in various departmental related software.
Strong attention to detail, accuracy, and basic mathematical skills.
Standard vision requirements.
Clear vocal communication for expressing ideas.
Detailed hearing requirements: ability to hear detailed information through oral communication and/or make fine distinctions in sound.
Authorized to work in the United States.
Provide proof of eligibility to work in the U.S. as required by federal law.

Responsibilities

Provide assistance to customers via phone and in-person regarding billing inquiries and service issues.
Audit water and sewer billings for residential, commercial, industrial, and wholesale customers, ensuring accuracy based on meter reads.
Review billings for anomalies in usage, determining the need for meter checks when necessary.
Input and manage work orders for the water shop, ensuring timely completion and closure.
Audit accounts for accuracy during changes in water and sewer rates.
Manage returned bills, contact recipients as needed and take appropriate action.
Assist customers seeking bill payment assistance from various agencies.
Participate in the lien process for unpaid accounts.
Support water and sewer collection efforts, including customer communication and correspondence.
Ensure timely processing and mailing of water and sewer billing.
Other related duties as assigned.