Office Assistant II - Bilingual (SP) - Job #94

North County Regional•Lancaster, CA

8h•$22 - $31•Hybrid

About The Position

The North Los Angeles County Regional Center (NLACRC) is seeking an Office Assistant II - Bilingual (SP) for its Records & Document Management department in Antelope Valley (Lancaster). This private, non-profit agency serves individuals with intellectual and developmental disabilities across the lifespan. The position involves a variety of clerical, reception, and mailroom duties, requiring strong organizational and communication skills. The role supports the department by managing calls, appointments, documents, and supplies, ensuring efficient operations.

Requirements

High school diploma or general education degree (GED); or equivalent combination of education and experience.
Two (2) years of related experience working in an office environment or related experience.
Proficiency in Microsoft Office and related applications.
Knowledge of general office functions and customer service skills.
Ability to operate a computer and enter data accurately.
Ability to speak and write in an organized and effective manner.
Ability to write with excellent grammar.
Ability to be detail-oriented.
Ability to multi-task.
Valid California Driver’s License and reliable transportation, or acceptable substitute, required.
Bilingual Spanish may be required dependent upon the position.

Responsibilities

Respond to a high volume of phone calls, transfer calls, and answer general questions.
Greet consumers, families, and visitors, check in appointments, and ensure they connect with appropriate staff.
Schedule appointments with consumers, related parties, or internal staff.
Reserve rooms for meetings and conferences, and maintain department calendars.
Perform clerical tasks including filing, scanning, copying, and preparing written correspondence.
Communicate with consumers, families, service providers, and other agencies.
Type, input, and maintain documents, consumer information, and data into computer databases and tracking systems.
Prepare reports and documents by collecting and collating information.
Set up and maintain paper and/or electronic filing systems.
Maintain, stock, and inventory supplies.
Process incoming and outgoing mail (USPS, UPS, FedEx, interoffice, faxes).
Package materials for shipping and run outgoing mail through the postage machine.
Service and maintain office equipment (e.g., clear paper jams, replace toner).
Copy, file, retrieve, and scan documents, potentially researching files on the computer.
Maintain files through purging/archiving documents and ensuring proper filing.
Make copies and packets, distribute documents, and prepare materials for mailing.
Coordinate boxes for off-site storage.
Perform other related duties as required and assigned.

Benefits

Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. A generous contribution is provided for additional plans.
Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. A Dental PPO plan is also offered.
Pre-Tax Flexible Spending Account for eligible health care expenses.
Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees.
No cost Vision plan for employees and eligible dependents.
Retirement plan - NLACRC is a member of CalPERS (defined benefit plan).
Two (2) deferred compensation plans - 457 and 403(b).
Participation in the Public Service Loan Forgiveness program.
Paid Time Off – 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time.
Holidays – 12 paid holidays throughout the year.
Most positions are offered a hybrid – remote option (after 90-days continuous employment, at manager/supervisor’s discretion).