Office Assistant I - Dental, Coudersport

UPMC•Coudersport, PA

About The Position

The Office Assistant I supports dental office operations by making and scheduling patient appointments efficiently and in a timely manner. The role assists patients and customers in person and by telephone, provides information, communicates with other departments, and obtains and enters complete demographic and insurance information. The position is scheduled Monday through Friday, 9:00 AM to 5:30 PM, with no weekend or major holiday work.

Requirements

High school diploma or GED.
One year of work experience; medical office experience is preferred.
Act 31 Child Abuse Reporting certification, with renewal.
Act 33 clearance, with renewal.
Act 34 clearance, with renewal.
Act 73 FBI Clearance, with renewal.

Nice To Haves

Knowledge of medical terminology.
Word processing and computer experience.
Work experience in a medical office setting.

Responsibilities

Verify necessary information and records in the medical record and computerized scheduling system.
Schedule, coordinate, and reschedule patient appointments, and relay necessary messages to staff and providers.
Greet and register patients politely, promptly, and helpfully; provide necessary instructions or directions; notify the appropriate department or person of arrivals; and perform check-in and check-out functions.
Maintain a clean, orderly waiting area, including the beverage area and reading materials.
Prepare patient charts for upcoming appointments.
Answer and screen telephone calls, take messages, and provide information.
Maintain and update current information on physician schedules to ensure patients are scheduled properly and appointments are confirmed.
Complete paperwork such as encounter forms and referrals, and use the computer system to generate billing information.
Answer questions regarding patient appointments and testing.
Comply with UPMC Health System policies and procedures and maintain strict confidentiality regarding medical records and other data.
Use appropriate automated financial management system modules for scheduling, information verification, entering charges, collecting and reconciling co-payments, and other tasks.
Perform other duties as assigned.