Office Assistant - Gastroenterology

Riverside Hospital•Williamsburg, VA

2d•Onsite

About The Position

This position is responsible for various administrative and patient-facing tasks within a gastroenterology practice. Responsibilities include checking patients in and out, verifying insurance, maintaining patient registration information, answering phones, scheduling appointments, creating referrals, and preparing patient charts. The role may also involve floating to other practices in the region to provide support. The goal is to ensure accurate patient information, efficient patient flow, and excellent customer service, promoting the Riverside Care Difference.

Requirements

High School Diploma or GED

Nice To Haves

1 year Medical Office experience

Responsibilities

Ensures all patients' registration and demographics information is correct and updated as needed.
Completes check-in and check-out in a timely manner.
Collects payments from patients regarding appointments, forms, or past due balances.
Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation.
Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
Promotes the Riverside Care Difference through exceptional customer service.
Greets all participants to the practice with immediate acknowledgment with eye contact and smile.
Manages patient expectations with clear explanations.
Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline.
Practices warm transfer and proper on-hold techniques.
Maintains referrals and insurance information.
Obtains referrals or schedules referrals upon receipt from referring location.
Ensures referrals are attached with an approved insurance authorization.
Obtains insurance authorizations as necessary.
Recommends to practice manager any process improvements needed to improve quality of service.
Maintains appearance and cleanliness of the reception area.
Actively engages in team huddles and staff meetings.