Office Assistant/Call Center - Cardiology Specialists
About The Position
The Office Assistant/Call Center works under the direct supervision of the office manager at Cardiology Specialists. The role supports daily office operations by handling insurance eligibility, patient registration and reconciliation in the registration software, entering and updating patient demographics, greeting patients, and answering phone lines. Additional duties include taking phone messages, scheduling appointments, creating referrals, preparing charts, providing information to and for patients, maintaining the reception area, distributing mail, and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies when recognized.
Requirements
- High school education or equivalent is preferred.
- One to three years of medical office experience is preferred.
Nice To Haves
- High school education or equivalent.
- One to three years of medical office experience.
Responsibilities
- Ensure patient registration and demographic information is correct and updated as needed.
- Monitor the daily schedule and schedule or reschedule appointments when necessary, including because of physician illness, meetings, or vacation.
- Obtain referrals and insurance information.
- Complete clerical chart preparation and prepare and print visit summaries, receipts, and related documents.
- Report potential compliance concerns to the appropriate person.
- Recommend process improvements to the office manager to improve service quality.
- Maintain the appearance and cleanliness of the reception area.
- Actively participate in team huddles and staff meetings.
- Promote the daily workflow and prepare charts in advance of visits.
- Greet participants promptly with eye contact and a smile.
- Complete check-in and demographic updates in a timely manner.
- Manage patient expectations with clear explanations.
- Use proper telephone techniques, including a four-part greeting and the guideline to answer within three rings or less.
- Follow appropriate call transfer and hold techniques.
- Distribute mail and assist other employees as needed.
- Identify, correct, and report compliance, insurance, and billing anomalies when recognized.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
