Office Assistant/Call Center - Cardiology Specialists
About The Position
The Office Assistant works under the direct supervision of the office manager. The role supports the cardiology practice through insurance eligibility, patient registration and reconciliation in registration software, accurate entry of patient demographics, greeting patients, and answering phone lines. The assistant takes phone messages, schedules appointments, creates referrals, completes chart preparation, provides information to and for patients, maintains the reception area, distributes mail, and assists other employees as needed. The role also identifies, corrects, and reports compliance, insurance, and billing anomalies when recognized.
Requirements
- High school education or equivalent is preferred.
- One to three years of medical office experience is preferred.
Nice To Haves
- High school education or equivalent.
- One to three years of medical office experience.
Responsibilities
- Ensure patient registration and demographic information is correct and updated as needed.
- Monitor the daily schedule and schedule or reschedule appointments when necessary, including due to a doctor's illness, meetings, or vacation.
- Obtain referrals and insurance information.
- Complete clerical chart preparation and prepare and print visit summaries, receipts, and related documents.
- Report potential compliance concerns to the appropriate person.
- Recommend process improvements to the office manager to improve service quality.
- Maintain the appearance and cleanliness of the reception area.
- Actively participate in team huddles and staff meetings.
- Promote daily workflow and prepare charts in advance of visits.
- Greet patients and other practice participants promptly, using eye contact and a smile.
- Complete check-in and demographic updates in a timely manner, and manage patient expectations with clear explanations.
- Use appropriate telephone techniques, including a four-part greeting, answering within three rings or less, and proper transfer and hold techniques.
- Distribute mail and assist other employees as needed.
- Identify, correct, and report compliance, insurance, and billing anomalies.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
