Office Assistant 2 - Payments and Receipts

State of Washington•Thurston County – Lacey, WA

21h•Onsite

About The Position

The Washington State Department of Transportation (WSDOT) is seeking an Office Assistant 2 to join the Accounting & Financial Services (AFS) Division in Lacey, WA. As a member of the Payments and Receipts Unit, this role supports the agency's financial operations by ensuring payments, receipts, and financial records are processed accurately, securely, and on time. This position combines administrative support, financial transaction processing, records management, and customer service to help maintain the integrity of WSDOT's financial operations.

Requirements

Clearly and professionally communicate, both verbally and in writing, with diverse internal and external customers while actively listening and responding appropriately.
Work cooperatively and respectfully with colleagues to meet shared goals and contribute to a positive, productive work environment.
Consistently produce accurate work by reviewing information carefully, identifying errors, and following established processes.
Organize and manage workload effectively to meet deadlines while adapting to changing priorities.
Assess situations, identify issues, and make sound decisions within established guidelines while seeking assistance when appropriate.
Use Microsoft Office applications at basic level, including Excel, Outlook, and Teams, to create, edit, and share documents, spreadsheets, and communications.
Accurately enter, retrieve, and update information using financial or comparable database systems.
Work with minimal supervision while taking responsibility for completing assignments and identifying opportunities to improve processes.
Actively demonstrates a commitment to learning and growth.
Takes action to meet the needs of others.

Responsibilities

Collect incoming mail from designated locations and retrieve daily payments from assigned lockboxes.
Sort incoming mail, log checks and payments, and verify daily totals using a 10-key.
Scan, organize, and maintain electronic financial records in accordance with records management requirements.
Research returned warrants, update tracking records, and communicate with agency staff to resolve issues.
Match remittances to warrants, process transactions, and resolve discrepancies involving payments and supporting documentation.
Ensure financial documents are processed in compliance with agency policies, internal controls, and records retention requirements.
Process daily cash receipt transactions, credit card reports, and supporting financial documentation.
Verify, balance, and reconcile financial transactions while researching and resolving discrepancies.
Provide backup support for receipting, accounting, and warrant processing functions while cross-training with other financial staff to support business continuity.
Respond to customer emails and phone calls in a timely and professional manner.
Provide information and assistance regarding payments, warrants, and financial transactions.
Coordinate petty cash requests, prepare checks, maintain records, obtain required approvals, and communicate with customers regarding payment availability.
Maintain accurate documentation related to customer inquiries and assigned financial transactions.